For natural gas emergencies, call 1-833-DELTA-99 (1-833-335-8299) or 911 immediately. We are currently experiencing heavy call volume. For non-emergency inquiries, you can email us at Support@DeltaUtilities.com or submit a request through the myDU Hub customer portal at DeltaUtilities.com.

RESOURCES AND SUPPORT Read Your Meter

Meter Reading 101

Your natural gas meter can provide valuable insight—helping you track spikes in monthly usage, measure the impact of efficiency efforts and upgrades, and identify potential issues like gas leaks or malfunctioning appliances.

Delta Utilities measures natural gas by cubic feet, and your usage is represented by hundreds of cubic feet, or CCFs, on your monthly bill. Your gas bill is partially calculated by obtaining a monthly reading from your natural gas meter and comparing it to the reading from the previous month—the difference between the two readings indicates the total usage represented in CCF on your bill.

Finding Your Meter

Natural gas meters are located on the gas pipelines connected to your house, and CCF measurements are driven by the force of the gas moving in your pipeline.

How to Read Your Meter

There are two basic types of indexes on our natural gas meters. 

Direct Read Meters

If your meter does not have dials, it is a direct read meter. You can read this like the odometer on your car—all you have to do is read the number on display.

Digital-style natural gas meter display showing the numbers "1 2 3 4" in white on dark blue background tiles, followed by "× 100" in large dark blue text.

Dial Meters

If your meter has round dials, read them from left to right. If a hand is between two numbers on the dial, use the smaller number, unless the hand is between zero and nine. If the hand is between zero and nine, the dial reads as nine.

Illustration of four circular dials from an old-style natural gas meter labeled from left to right: “1 Million,” “100 Thousand,” “10 Thousand,” and “1 Thousand.” Each dial features a clock-like face with numbers 0–9 around the edge and a black arrow-shaped needle pointing at or between numbers. Blue curved arrows above each needle show the direction in which the needle turns.