Ways to Save Payment Assistance
Payment
Assistance
Resources
Low Income Home Energy Assistance Program
The Low Income Home Energy Assistance Program (LIHEAP) offers federally funded assistance to help manage costs associated with home energy bills, energy crises, weatherization, and minor energy-related home repairs.
LIHEAP is administered by state, regional, and local organizations and varies by location. Find more information about LIHEAP assistance in your community by clicking here.
Payment Options
Delta Utilities offers Payment Extensions and Deferred Payment Arrangement programs for our customers. Please contact us by calling 1-833-DELTA-99 (1-833-335-8299). Our customer service team will discuss eligibility and assist with program requests.
PAYMENT ARRANGEMENTS You may qualify for a deferred payment arrangement on your current bill and/or past due amount.
Qualifying customers may be eligible to take up to four months to pay the balances on their Delta Utilities account. Arrangement agreements will vary, and they cannot be re-negotiated. A one-month arrangement will defer your entire balance to your next bill, while a four-month arrangement will distribute your open balance across your next four utility bills.
The following accounts are ineligible for payment extensions:
- Accounts that have broken a deferred payment arrangement in the past 12 months
- Accounts with an existing payment extension or installment plan
- Accounts with balances including billed deposits
- Accounts in disconnect status
- Accounts with two or more disconnect notices in the past 12 months
- Accounts where illegal use of natural gas has been recorded
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received
Payment
Arrangements
PAYMENT EXTENSION You may qualify for a payment extension on your past due amount.
Payment extensions can be requested after your bill’s due date—extensions cannot be re-negotiated and must be paid in full by 5 p.m. on the extended payment date.
The following accounts are ineligible for payment extensions:
- Accounts that have broken a payment extension in the past 12 months
- Accounts with an existing extension or payment arrangement
- Accounts pending disconnect
- Accounts in disconnect status
- Accounts with two or more disconnect notices in the past 12 months
- Accounts with more than one past due bill
- Accounts where illegal use of natural gas has been recorded
- Accounts where an “NSF” (non-sufficient funds) check was submitted and payment has not been received
Payment
Extension
Levelized (Average) Billing
Levelized (Average) Billing uses your average natural gas usage over a rolling twelve-month period to determine your natural gas payment, allowing you to reduce seasonal spikes in usage and better manage your month-to-month budget. Each month is recalculated and adjusted according to your usage trends. To enroll in Levelized (Average) Billing:
- Login to your online account at myDU.com.
- Click "Account Services".
- Click "Enroll in Levelized Billing".
- See your estimated monthly "Levelized Billing Amount".
- Click "Submit" to enroll.
Past Due Accounts
If your natural gas service is disconnected due to nonpayment, you will be required to pay your past due balance, late fees, and reconnection fees prior to service restoration.
Reconnection Fees
Customers must pay a reconnection fee to have service restored. Reconnection fees may be higher depending on the method of disconnection and restoration.
Collection Fee
If a Delta Utilities representative is sent to your premises prior to the receipt of your payment, you will be charged a collection fee.
Return Charge Fee
Customers may be required to pay a fee for any payments returned due to insufficient funds.
Deposits
A new or increased deposit may be required for service restoration.